MANAGEMENT SYSTEMS

At Grupo Lactogal, caring and nurturing are more than just verbs - they are the expression of our way of being and acting.

We care for the origin, because we believe that the future begins with the responsibility with which we treat nature, people, and knowledge.

We nurture the future, because it is in the future that the choices we make today - the values, practices, and products - are reflected, and which we wish to leave to future generations.

This Policy reflects the way we live our commitment to ethics, sustainability, quality, and food safety, integrating the demands of Lactogal's management systems with the principles of the Code of Ethics and Conduct.

It is a guide for all those who, in Grupo Lactogal, contribute to ensuring that every decision, every product, and every relationship reflects our purpose: to do good, for better food.

The Administration of Grupo Lactogal ensures compliance with the standards, legal requirements, and other obligations applicable in matters of quality and food safety, health and safety at work, environment and information security, as well as the implementation of this Policy and the definition and monitoring of objectives and goals, aligned with the principles of the Code of Ethics and Conduct and with the Group's Sustainability Strategy.

It promotes interactive communication and proactively involves all parties in improving the performance of management systems, committing to periodically reviewing its effectiveness, as well as ensuring continuous improvement and fulfillment of the commitments made to society.

At Grupo Lactogal, we conduct our activities with ethics, transparency, and rigor, ensuring compliance with applicable laws, regulations, and standards.
We reject any form of corruption, favoritism, conflict of interest, or misuse of information, ensuring that all decisions are made in a fair, responsible, and traceable manner.
We promote relationships based on trust, fairness, and good faith with allstakeholders.

We promote a safe, healthy, inclusive, and inspiring work environment that values diversity, collaboration, and individual and collective development.

We ensure equal opportunities, encourage personal and professional development, and improve the level of training and performance of employees.

We promote physical and psychological well-being through reinforcing a culture of safety and well-being, adopting practices that prevent health and safety risks, injuries, occupational diseases, and fatigue situations, continuous training and awareness, and the mechanism of consultation and participation of workers, promoting safe behaviors and ensuring adequate conditions in all work locations and processes.

We are committed to, through the identification and assessment of risks, ensuring the quality, food safety, and authenticity of our products, services, and activities, promoting a Food Safety Culture and compliance with the most demanding national and international standards.

We commit to understanding and anticipating the needs of our consumers and customers, offering safe, excellent products that add value to their food experience.

We select suppliers who share our values and ensure ethical practices throughout the value chain — from the origin to the final consumer.

We operate with environmental responsibility, identifying, evaluating, and reducing the environmental impacts of our activities, promoting continuous improvement of environmental performance throughout the life cycle of our processes and products.

Our commitment includes environmental protection, pollution prevention (atmospheric, water, soil, and noise), responsible management of natural resources, energy efficiency, reduction of greenhouse gas emissions, waste management and valorization, including hazardous waste, responsible use of chemical substances, prevention and response to emergencies, noise control, and biodiversity preservation. We promote circular economy practices and work with partners to raise environmental standards in the value chain, thus contributing to the regeneration of the planet.

We guarantee information security through the identification and assessment of risks and the implementation of mitigation measures that ensure the confidentiality, integrity, and availability of relevant information. We implement access controls proportional to the classification and sensitivity of the information and promote effective security incident management, ensuring the detection, response, and prevention of occurrences. Thus, we reinforce our commitment to the protection of information assets and the promotion of a culture of security and digital responsibility.

We actively contribute to the social, economic, and cultural development of the communities where we are present.

We support projects that promote education, nutrition, health, the environment, and social cohesion, strengthening the connection of Lactogal to civil society.

We are aware that our contribution to people's nutrition and food requires that each activity be carried out more efficiently, effectively, and sustainably, reinforcing the nutritional value, quality, and trust in our products and our contribution to people's well-being and the protection of the planet.

We believe in responsible innovation and continuous improvement as a path to progress and sustainability, and we invest in research, solutions, information technologies, and innovative equipment to develop products of high nutritional value and environmentally responsible, that foster growth and improve the organization's performance.